Open Letter to Dublin Primary Care in Colorado Springs

The following is an open letter to Dublin Primary Care in Colorado Springs, Colorado.  Might I suggest that if you need medical treatment that you go someplace else.  

Dear Dublin Primary Care:

I just read your letter asking me why I had not received the “important tests” ordered by Dr. Clothier. I didn’t know you were expecting any tests. After my appointment I was summarily handed a stack of paper and told “you’ll have to find a provider your insurance covers to get your tests.”  I thought you took my insurance and could perform tests?  I even called you to verify that fact before my appointment.  I guess I was mistaken.

When I made the appointment with Dr. Clothier I mistakenly expected medical care. I thought since you advertise as a doctor’s office, that would be expected. My apologies.  I was incorrect. I therefore followed your recommendation and went to find a qualified physician that took my insurance and could perform the needed tests.  Why do I need you?

When I first made my appointment I was asked to fill out paperwork for insurance, and medical history to bring with me. Therefore when I showed up to your office on time I again incorrectly assumed that when I handed the paperwork to your receptionist I would not have to wait 30 minutes for my appointment.

The sign on your front desk states that I would have to wait in line as you see patients in the order they arrive. I guess I incorrectly assumed that if I made an appointment and was on time, you would be on time. After all, you made it clear that I would be charged for services if I missed my appointment. I understand that.  It’s a great policy.  Time is money.  I bill my time at $350.00 per hour. Where’s my $175.00?

When I was in the exam room I informed the nurse I had a few questions, and she told me that Dr. Clothier didn’t have time to answer all my questions and I would have to limit it to two.  To be fair I did receive an EKG in your office, even though I went in to have my knee examined, but when I asked if I could see the result I was told that Dr. Clothier didn’t have time to provide it.  I would have to make another appointment.  Good thing I didn’t have a heart attack! I’m not sure you would have had time to provide CPR. I’m not entirely convinced any of you would know how.  My knee is better, by the way.

Suffice it to say I was not impressed with your office, or your care. The waiting room has all the charm and ambiance of a skid row methadone clinic, and the competence of the staff only adds to that impression. This became clear when I witnessed a woman, whose arms were in slings, kick at your door for assistance while the staff looked on in confusion. I went outside and opened the door for her. I was the only person within visual range to determine a person with their arms in slings could not physically open a door. I should have taken this as an indication of what to expect.

In today’s world the competition is tough.  You have to find a business that can serve the customer.  Therefore, I wish you good luck with whatever business you are in. Evidently it is not the healthcare business.

Sincerely,

Rex Nipper